Seminar Offerings

COMMUNICATION, CUSTOMER INTIMACY
AND SELLING SKILLS
• Dealing with Difficult People: Improving Interaction Effectiveness in Challenging Situations
• Becoming Customer Focused: How to Achieve “Customer First” Attitudes and Actions
• Gender Differences in Communication: Selling to Men, Women and Couples
• Connecting Generations: Understanding Veterans, Boomers, Xers and Millennials and How They Interact in the Workplace (Customized based on audience as either selling to or managing.)
• Putting Power in Your PowerPoints: Keys to Delivering a Compelling Presentation
• Effective Presentation Strategies: Skills for Speaking in Front of One or One Thousand
• Learning to Love Voice Mail and Email – Effective Communication Skills and Etiquette in the Electronic World

SELF DEVELOPMENT, SAFETY AND WELLNESS
• First Impressions: Reading Physical Appearance and Body Language
• Workplace Violence: Dealing with High Risk Situations
• Say Yes to Happiness: Nine Traits of Truly Happy People
• Secrets of Self Promotion: Increasing Your Name Recognition in the Community or in Your Company

SUPERVISION AND MANAGEMENT
• So, You’re a Supervisor: How to Enhance Your Leadership Skills
• Managing Performance Successfully: Setting Expectations, Evaluating Performance and Giving Feedback for Managers and Supervisors
• Communicating Effectively: It’s More Than a One Way Process
• Creating an Outstanding Orientation Program for New Employees: What New Employees Should Know
• Performance Management: Aligning Employee Performance To Organizational Objectives

FINANCIAL MANAGEMENT
• Understanding Financial Statements: Fundamentals for the
Non-Financial Employee
• Financial Ratios: Understanding Your Organization’s Health
• Time Value of Money: Time’s Impact on Long Term Decisions

STRATEGIC MANAGEMENT
• Business is External to Itself: Strategy Development for Growth/Expansion
• Where Does Your Business Need to Go? Listening to Your External Environment
• Creating a Successful Business Plan: Knowing Where We Go From Here
• Change Management: The Road to Success

PROCESS IMPROVEMENT
• The Tools of Process Improvement: Objective Decision Making
• Teams and Team Development: Improving Organizational Development
• Quality is in the Eye of the Beholder: Understanding Customer’s Real Needs
• Quality and Process Improvement: The Customer’s Viewpoint
• Customer Satisfaction Surveys: How to Find Out What Your Customers Really Think about You